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The V-Model of Service Quality : An Exploration of African Customer Service Delivery Metrics (Emerald Points)

By: Grafton Whyte (Author)

Extended Catalogue

Ksh 11,650.00

Format: Paperback or Softback

ISBN-10: 1787696065

ISBN-13: 9781787696068

Collection / Series: Emerald Points

Collection Type: Publisher collection

Publisher: Emerald Publishing Limited

Imprint: Emerald Publishing Limited

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Oct 18th, 2018

Publication Status: Active

Product extent: 160 Pages

Weight: 173.00 grams

Dimensions (height x width x thickness): 19.80 x 12.90 x 1.00 cms

Product Classification / Subject(s): Quality Assurance (QA) & Total Quality Management (TQM)
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The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.

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