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Developments in the Call Centre Industry : Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)

By: John Burgess (Edited by) , Julia Connell (Edited by)

Extended Catalogue

Ksh 39,250.00

Format: Hardback or Cased Book

ISBN-10: 0415357020

ISBN-13: 9780415357029

Collection / Series: Routledge Studies in Business Organizations and Networks

Collection Type: Publisher collection

Publisher: Taylor & Francis Ltd

Imprint: Routledge

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Jun 15th, 2006

Publication Status: Active

Product extent: 224 Pages

Weight: 453.00 grams

Product Classification / Subject(s): Business & management

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Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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