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Designing Service Machines

By: Ram Babu Roy (Author) , Paul Lillrank (Author) , Sreekanth V. K. (Author)

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Ksh 9,700.00

Format: Paperback or Softback

ISBN-13: 9789811345326

Publisher: Springer Verlag, Singapore

Publication Date: Jan 19th, 2019

Dimension: 23.50 x 15.50 x 45.40 cms

Category: Research & development management

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This book presents a general conceptual framework to translate principles of system science and engineering to service design. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them.

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