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Call Center Savvy : How to Position Your Call Center for the Business Challenges of the 21st Century

By: (Author) Keith Dawson

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Ksh 5,250.00

Format: Paperback / Softback

ISBN-10: 1578200504

ISBN-13: 9781578200504

Publisher: Taylor & Francis Ltd

Imprint: CMP Books

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Jan 6th, 1999

Print length: 208 Pages

Weight: 410 grams

Product Classification: Business strategy
Customer services

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It's not just the technology, the people, or the customers
It''s not just the technology, the people, or the customers. It''s all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business''s customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It''s about seeing beyond today''s problems, to tomorrow''s opportunities.It''s not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;

Get Call Center Savvy by at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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